The DSTLRY + Penguin Random House Retailer FAQ
Q: How do I order titles from Penguin Random House?
A: If you already don’t have an account with PRH, please go to https://prhcomics.com/2021/07/19/how-to-set-up-an-account/
Q: When can I start ordering from Penguin Random House?
A: Single issues will start shipping in June with hardcovers to follow.
Q: Is this for single issues and collections?
A: This distribution deal is for both direct market and mass market distribution, including both single issues and collections.
Q: Is DSTLRY exclusive with Penguin Random House?
A: We’ll be moving our distribution business to PRH.
Q: I still have orders at Diamond that haven’t been fulfilled. What should I do?
A: All existing orders for products that have not shipped will be cancelled.
Q: Are you still offering returnability on the A covers of your first issues?
A: We currently plan to continue offering returnability, but we’re also looking at other options that benefit retailers and mitigate risk while retailers find your sales ceiling in your store for DSTLRY products.
Q: Will you still be facilitating retailer exclusive variant covers?
A: Yes! Please contact retailers@dstlry.co for more information about retailer exclusive variants.
Q: What discounts are you offering retailers ordering through Penguin Random House?
A: DSTLRY is following PRH’s standard terms of sale. Please contact them for more information.
Q: What are the shipping fees ordering from Penguin Random House?
A: Penguin Random House offers free shipping to retailers.
Q: Can comic shops in the United Kingdom order from Penguin Random House?
A: Yes. Please contact PRH for more information.
Q: Can other international comic shops order from Penguin Random House?
A: Yes. Please contact PRH for more information.
Q: I have comics to return to Diamond. Will you be honoring those returns?
A: All returnable product purchased by retailers through Diamond will need to be returned to them.
Q: Will Diamond be able to purchase DSTLRY product via PRH when DSTLRY product is solicited there?
A: Yes.
Q: What is the current status of previously solicited and FOC'd titles that I have with Diamond?
A: PRH will start handling our single issues in June, and we are cancelling all Diamond initial orders on everything not FOC’d and the previously FOC’d Defiant #1. Hardcovers will be available from PRH at a later date, and we’ll be communicating that date as soon as we have it.
Q: Will Diamond UK still be a sub-distributor for PRH?
A: Assuming Diamond UK is acquired and remains in operation, PRH will keep distributing through Diamond UK for most of the market. However, UK accounts can also choose to buy directly from PRH if they prefer.
Q: Is there a contact at PRH if I'm an international store?
A: International accounts who want to start ordering from PRH can reach out: comicmarketinternational@penguinrandomhouse.com to set up an account.
